IT NOC & MAINTENANCE ENGINEER II

POSITION GOAL

Plan the network implementation, determining physical and logical layouts, installing, configuring, monitoring, and maintaining data and voice networks, firewalls, such as Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) systems and any other system as identified as NOC, and (or) Local Area Network (LAN) edge responsibility.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

The IT Network Operations Center (NOC) and Maintenance Engineer II shall carry out the essential performance responsibilities listed below :

• Supervise staff as assigned in the performance of job duties.
• Meet end user needs by ensuring the uptime performance, resource availability, and security of the networks managed within established budgets and operational guidelines.
• Determine and diagram the logical layout which documents the communication protocol (, IP, TCP, POP3 OSPF, BGP etc.) Internet Protocol, Transmission Control, Post Office Protocol, Open Shortest Path First Protocol and type of service / application (email, file transfer, web browsing, etc.
• for each segment of the network.
• Automate routine tasks using scripting and writing basic computer programs to address more complex system software configuration and enhancement.
• Recommend, install, and upgrade network components and planning for responding to service outages and other problems.
• Automate routing tasks using scripting and writing basic computer programs to address more complex system software configuration and enhancement.
• Support and troubleshoot network server devices / appliances and desktop-based, laptop and server hardware., whether software or hardware based, not limited to firewall, DNS, DHCP, and Intrusion Prevention System (IPS).
• Perform planned maintenance and implements updates for network devices / appliances, whether software or hardwarebased system and integrates these within the network.
• Document customer requirements for specific projects, including designing of new systems and preparing specifications, as assigned.
• Recommend and implement enhancements for specific or any network existing systems for devices / appliances, whether software or hardware based, as assigned.
• Measure system capabilities and forecast load capacity for optimal operation of network systems.
• Collaborate with business units and schools, creates professional development materials for end users.
• Assist with technical support as needed.
• Assume responsibility for all priorities and projects that assist in achieving the District’s Strategic Plan.
• May act as a technical lead to technical projects or system subject matter expert.
• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
• Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.
• Review current developments, literature and technical sources of information related to job responsibilities.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned by the immediate supervisor, or designee.

MINIMUM QUALIFICATIONS & EXPERIENCE

• An earned bachelor’s degree in computer science, information systems or related field from an accredited institution.
• A minimum of five (5) years of experience within the last eight (8) years, in information technology network design implementation, and (or) support in network operations or competency as a technology professional, supporting network enterprise environments.
• A standard high school diploma or satisfactory completion of an approved General Education Development Testing Program.
• A minimum of eight (8) years of experience within the last ten (10) years, in information technology support in network systems or competency as a senior technology professional, supporting network enterprise environments.
• Experience and familiarity with installation, configuration, and maintenance of one or more IT Network Systems, in one or more technology network system manufacturers for multi-node enterprise environments.
• Computer skills as required for the position.

PREFERRED QUALIFICATIONS & EXPERIENCE

• An earned master’s degree from an accredited institution.
• Bilingual skills.

SIGNIFICANT CONTACTS-frequency, contact, purpose

Communicates frequently with employees throughout the District, using tact and good judgment, to complete assigned projects.

PHYSICAL REQUIREMENTS

Light Work : Exerting up to 20 pounds of force occasionally and / or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board