Asst. Communication Supervisor

JOB SUMMARY

An employee in this class has the responsibility to assist in the administration of the telecommunications staff. This work requires proper skills in the efficient use and assignment of resources to assure completion of work schedules and tasks.

Complete projects as assigned by the Communications Supervisor. Employee must be able to supervise with fairness, impartiality and tact.

REPORTING RELATIONSHIPS

Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

ESSENTIAL JOB FUNCTIONS

Employee must be able to identify and intervene in high-risk behavior.

Must perform work that involves multiple priorities, complex and numerous tasks, deadlines, constant communication across organizational boundaries, limited resources, with little if any precedents or guidelines.

Must perform competent decision making in fast-paced, multi-tasking situations, which will directly impact the systems used by LCWC and the service provided by LCWC.

Analyze, compose, and maintain performance appraisals for staff members assigned to them.

Maintains adequate staffing at all times awhile consdering redeployment of personnel as required allotting time for cross training.

Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.

Efficiently navigates the Priority Dispatch Software in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-tasking environment.

Provides supervision of staff in accordance with acceptable business practices.

Responsible for receiving, researching and responding to compliants.

OTHER SPECIFIC TASKS OR DUTIES

Conducts performance appraisals for those employees under his / her charge.

Must present a proper apperance in accordance with LCWC Handbook Section 4.4.

Administers action plans and other corrective action, when needed.

Addresses personnel matters, as assigned.

Coordinates and monitors 9-1-1 Telecommunicator shift transfers and leave request patterns.

Completes all associated paperwork regarding telphone system, computer equipment malfunctions and forward to appropiate staff for resolution.

Insures staff actions follow established policies and procedures.

Maintains confidentiality with regards to business conversations, employee information and departmental correspondence.

Maintains skills as a 9-1-1 Telecommunicator at all call-taking / dispatching positions in the event this individual must work at a dispatch position.

Other duties assigned by the 9-1-1 Communications Supervisor.

MINIMUM QUALIFICATIONS

High school diploma or GED.

Three (3) years experience in a PSAP as a 9-1-1 Telecommunicator III or equivalent position.

Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be substituted year for year.

KNOWLEDGE, SKILLS AND ABILITIES

Maintains regular and predictable attendance in accordance with LCWC Employee Hanbook Section 9.4.

May be required to work outside of normal business hours to attend meetings or in an emergency situation

Employee must be able to adapt to an ever-changing work environment and must be able to talk out differences and express opinions with staff.

Exhibits strong teamwork skills and must process co-workers input both positive and negative, in a professional manner.

Must be able to provide own transportation to meetings, trainings, appointments and able to access those locations with resonable accommodations.

Thorough knowledge of the operations and infrastructure systems of LCWC and various public safety agencies.

Employee must have the ability to plan and supervise the work of others effectively.

Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.

REQUIRED LICENSES / CERTIFICATIONS / CLEARANCES

A person in this position may not have been convicted, plead guilty, or plead no contest to a felony or serious misdemeanor.

Must possess a valid Pennsylvania Class "C" operator’s license.

Must maintain CLEAN, CPR, EMD, EFD, EPD, JNET, ICS & .

Must consent and pass a drug screening.

Must attend Successful Supervision Class within two years of accepting this posiiton.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

An employee in this class must be able to communicate, sit, stand, walk, reach and twist frequently. Employee must be able to sit and stand for extended periods of time.

Employee will troubleshoot PSAP equipment, as well as other computer and building systems. Therefore, employee must be able to pull, push, kneel and squat occasionally.

Lifting up to pounds will be performed frequently and lifting up to pounds may be required on occasion.