Universal Banker I

SUMMARY

As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent
• Minimum of one-year retail experience
• Proficient computer operation skills and ability to operate standard office equipment
• Proficient in Microsoft Office programs
• Great interpersonal skills in dealing with both internal and external customers
• Great telephone and customer service skills
• Ability to uncover and provide solutions to meet customer needs and provide resolutions
• Participate in all required compliance training, including Bank Secrecy Act / anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars / conferences, etc.

UNIVERSAL BANKER DUTIES :

• Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement
• Cash checks and process withdrawals; pay out money after verification of signature and customer balances
• Place holds on accounts for uncollected funds
• Verify and package coin and currency
• Balance cash drawer at the end of the day and report any discrepancies to the Supervisor
• Ensure the teller station is properly stocked with forms, supplies, etc.
• Prepare currency transaction reports as necessary including entering information on monetary instrument logs
• Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable)
• Orders and maintains inventory of negotiable instruments in teller area; verify cash received upon sale of negotiable instruments
• Adhere to operator limits (Teller Supervisor’s approval required on amounts larger) on all applicable transactions (ex : Split Deposits)
• Perform daily teller functions such as issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc.
• Send items for collection when necessary
• Work drive-in Teller area when necessary
• Assist in ATM servicing when necessary
• Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc.
• Provide personalized service to depositors including new checking, savings, and certificate accounts
• Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed
• Have a thorough knowledge of all retail products and service, including Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursements
• Fulfill onboarding process for all new customers
• Perform daily operation of computer applications and make changes or updates to existing accounts when authorized and necessary
• Responsible for ordering new account kits and related supplies
• When applicable assist with vault money, which includes ordering / shipping / balancing
• Verify cash received / shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area
• Place stop payments when requested by customer
• Verify and place holds on deposits as needed when risk of loss is identified

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Location in United footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.