Job Description
Job Description
Description : Position Purpose
Position Purpose
- The Systems Administrator maintains and supports the company’s IT systems, infrastructure, employees, and associates. Individual will configure, maintain and support systems that will further the goals of the cooperative;
- maintain the security and redundancy of all MBG information systems; review, upgrade and support MBG’s on-premise hardware and cloud infrastructure;
perform all network, security and database administration functions.
Organizational Relationships
Supervisor : Sr. Director of Information Technology
Peers : Systems Analyst(s), Application Developer(s)
Primary Accountabilities and Responsibilities
- Provide first call resolution whenever possible
- Diagnosing and resolving hardware, software, networking, communication, and system issues when they arise
- Configure and maintain internal infrastructure including, laptop and desktop computers, servers, routers, switches, wireless access points, firewalls, printers, VOIP, desk / mobile phones, internet, intranet, LANs, & WANs
- Primary responsibility for administration of Microsoft O365 and email environment
- Day-to-day administration, backup, and maintenance of SQL database systems
- Ensure security of the organization's systems and information assets for both on-premises and cloud environments
- Configure, maintain, and monitor backup operations and disaster recovery systems
- Maintain and support audio-visual equipment and conferencing tools
- Designs and implements infrastructure solutions to meet business and technical objectives
- Work to gather technology requirements, implement policies, standards, security, and establish best practices
- Determining root causes of system, network, and hardware issues. Provide answers, investigate problems, document solutions, and provide training to system users as required
- Part of the core team to lead the development and implementation of value-added efficiencies through system integration and automation
- Provide management with Service Desk reporting and advise on ways to improve stability and downtime cost reduction on the desktops and network
- Responsible for prioritizing service desk calls according to business impact
Secondary Accountabilities and Responsibilities
- Collects and communicates business / technical requirements for project requests among technical and non-technical audiences including but not limited to management and external vendors
- Collaborate with application development team to ensure the timely and effective delivery of supporting infrastructure services for new applications and enhancements
- Assists the IT Management team with developing vendor relationships, including reviewing, approving, and reconciling account invoices
- Assists the IT Management team with project scheduling, requirements research and documentation
- Creates, analyzes, documents and communicates project summaries and status updates regularly to project team members and leadership across the organization as appropriate
Quantitative Data / Job Dimensions
- Maintain IT systems at multiple offices and operational facilities : desktops, laptops, servers, tablets, cellphones, switches, wireless networks, firewalls and printers
- Configure, deploy, maintain and improve the Windows server environment on-premises and in cloud
- Maintain Active Directory users, groups, sites and GPO
- Maintain multiple security systems across all domains, including application and database security, network security, access controls, firewalls, encryption, and intrusion detection
- Responsible for assisting other IT personnel in the support of users at additional locations in North America
- Shared responsibility with Systems Analyst peers for tier 1 support of hardware and software resolution for approximately 100 company users
- Travel to train and support users. Travel is up to 10% during the harvest season (both in and out of state) and 5% during the non-harvest period
- Must be available for 24x7 support (rotation schedule)
Qualification and Skills Required
- Ability to commute / relocate to Grand Junction, MI 49056. Reliably commute or planning to relocate before starting work (Required)
- Bachelor’s degree in information systems preferred or equivalent experience and certifications
- 4+ years of professional experience in an IT environment with increasing responsibilities
- Proficient with Windows Server, Active Directory, networking (DNS, DHCP, LAN / WAN), IIS and Hyper-V
- Experienced with Azure AD, O365 administration, enterprise security and hybrid infrastructure environments
- Experience administrating SQL Server databases, including tuning, backups, and troubleshooting
- Proficient with Cisco router and firewall management
- Experience with food manufacturing, distribution, & warehousing enterprise systems a plus
- Highly focused customer service skills
- Able to work as part of a team and independently
- Must have outstanding organizational skills
- Must have valid driver’s license
Location
Grand Junction, MI
Requirements :
25 days ago