Seeking a Service Manager to Drive Excellence
Salary up to $60,000 depending upon experience
Concord, NC
We are on the hunt for a dynamic and experienced Service Manager to join a thriving team for front-of-house operations. If you have a passion for providing exceptional customer service, fostering a positive work environment, and driving operational excellence, we want to hear from you!
Key Responsibilities
- Oversee Daily Operations : Manage the front-of-house team to ensure smooth and efficient service.
- Customer Satisfaction : Guarantee an outstanding dining experience for every guest.
- Staff Training and Mentorship : Train, coach, and mentor service staff to uphold high standards.
- Inventory Management : Oversee inventory and supplies to meet customer demands.
- Collaborative Service : Work closely with the kitchen and bar teams to ensure seamless service delivery.
- Handle Feedback : Address customer complaints and feedback with professionalism and efficiency.
- Health and Safety : Implement and enforce health and safety standards.
- Positive Work Environment : Foster a positive and motivating work atmosphere.
- Optimize Productivity : Manage schedules and labor costs effectively.
- Team Collaboration : Work with the management team to enhance overall restaurant performance.
Qualifications
- Experience : Minimum of 2 years in a managerial role within the hospitality industry.
- Leadership Skills : Strong leadership and communication abilities to motivate and mentor team members.
- Customer Service Excellence : Proven track record of delivering high-quality customer service.
- Organizational Skills : Exceptional organizational and time management capabilities.
- Inventory Knowledge : Familiarity with inventory management and control practices.
- Regulatory Compliance : Understanding of health and safety regulations with the ability to enforce them effectively.
- Flexibility : Willingness to work evenings, weekends, and holidays as required.
- Technical Proficiency : Proficiency in point-of-sale and inventory management software is a plus.
- Certifications : Certification in food safety and / or alcohol service is advantageous.
Benefits
- Competitive Salary : Earn up to $60,000 with bonus opportunities based on performance.
- Health Coverage : Comprehensive health and dental insurance plans.
- Retirement Savings : 401(k) plan with company match.
- Work-Life Balance : Paid vacation and sick days.
- Career Development : Ongoing training and development programs.
- Employee Discounts : Enjoy dining discounts and other perks.
- Supportive Environment : A focus on teamwork and personal growth.
- Career Advancement : Opportunities for career growth within the company.
- Flexible Scheduling : Options to accommodate personal needs.
If you are ready to bring your expertise and passion for hospitality to a thriving environment and drive excellence, apply now to become our next Service Manager!
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