SERVICE MANAGER

Service Manager

Job Category : Operations Leadership Requisition Number : SERVI024417 Showing 1 location Job Details

Description

At HomeTeam, we put people first. We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.

As a HomeTeam Service Manager, you can expect to :

• Ensures daily assigned revenue is completed while maintaining a high level of service quality
• Standardizes pest control technician service routes to improve route density
• Schedules and reviews daily routes with technicians
• Handles customer complaints; investigates and resolves customer service concerns
• Assists technicians with field service requests and delinquent accounts
• Orders and maintains equipment, supplies and materials required for service work
• Creates a positive work environment. Attracts and selects high caliber employees, while maintaining qualified staff
• Actively manages performance and motivates service staff
• Follows and enforces work procedures, prepares work schedules and expedites workflow to subordinates
• Gains and maintains appropriate certification / licensing as required by the state and / or by branch management
• Coordinates training and licensing of new service personnel. Ensures that all technicians maintain ongoing certification and licensing.

Coordinates and / or provides continuing training as needed

• Maintains truck inventory records and performs periodic inspections
• Delegates duties and examines work for accuracy and neatness
• Maintains records of all technician commercial vehicle licenses and pest control licenses
• Assists General / Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians

Theres plenty of perks too! HomeTeamers enjoy :

• Competitive pay, plus bonus
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• HomeTeamer discounts
• An opportunity to advance in the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• HomeTeam Pest Defense is a leading pest management company providing services to homeowners and homebuilders for 25 years!
• The company has exclusive technology with its unique Taexx built-in pest control system during a homes construction.
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
• The Pest Management Industry is growing and is a recession resistant line of business
• HomeTeam is financially stable and growing as a subsidiary of , (NYSE : ROL), headquartered in Atlanta, GA

Are you ready to join the (Home)

Requirements :

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.

Skills

Required

Problem solving *Intermediate* Communication *Intermediate* Customer Service *Some Knowledge* Goal Completion : Inspired to perform well by the completion of tasks Job Security : Inspired to perform well by the knowledge that your job is safe Education

Required

High School / GED or better.

Experience

Preferred

Less than 1 year : Ability to manage route-based assignments

Less than 1 year : Ability to work in the field independently

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)