Specialist, Collections (EMEA)

About the Role

Grade Level (for internal use) :

The Role : Specialist, Collections (EMEA)

The Team : The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension / termination of customer services
• Accountable for all customer disputes and owning these through to resolution
• To ensure that all activities undertaken are completed in line with our internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly and completely to both customer and internal enquiries
• Escalation of debt issues to account manager & line manager
• Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms / procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Required Skills

• 2+ years of experience in B2B collections environment
• Excellent verbal and written English communication
• Excellent problem solving skill
• Commitment to excellent customer service
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines
• Basic knowledge of MS Office Suite including Excel a plus
• Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on

Work Requirements :

• Working Shift is strictly 3pm-12am PH Time
• Hybrid Setup with 2x a week onsite requirement (Thurs-Friday). Please note that this can change depending on business requirements.
• Office Site is in Ortigas East, Pasig (Tiendesitas)

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.