Shipping Coordinator

Job Description

Job Description

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world.

We are seeking a Shipping Coordinator to add to our Guest Experience team and will be responsible for managing all clothing and shipping for both our internal teams and guests.

The right candidate is guest / customer focused and thrives in an environment where they are energized by spending the large part of each workday working independently.

They will also possess a wide variety of skills including strong customer service experience and an understanding and passion for hospitality.

This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO :

• Being a champion for customer service and the customer at large throughout the entire organization through proactive collaboration with all departments.
• Handle all guest shipments hitting our service level agreements. To include catalog requests, international guest packets, jersey exchanges, and one-off shipments for the Guest Experience department.
• Organization of shipping area.
• Management of Pitney Bowes, UPS, USPS, and FedEx accounts.
• Owning the catalog return to sender processing and updating NetSuite.
• Owning the hospitality gift process.
• Shipping of race and cross-country guest packets.
• Fulfilling guide clothing requests.
• Partner clothing shipments.
• Inventory management in the warehouse and at Trek.
• Shopify management and orders.
• Holiday milestone gifts.
• Ordering supplies for any of the above as needed.
• Reporting on key metrics.

YOU HAVE :

• You believe in the importance of hospitality and customer service, recognizing that customers are all around.
• Excellent time management skills and ability to prioritize.
• You have a positive, solution-oriented attitude and always ask "How can I help?
• You exude fun and flexibility while contributing to the overall success of your Team.
• A company’s culture can make or break a job offer for you.
• Excellent communication skills verbal & written.
• Expert attention to detail, efficiency, and work with a sense of urgency.
• You take the initiative to continuously improve processes and you are solution oriented.
• Availability Monday-Friday

TREK TRAVEL OFFERS :

• A fast paced, casual, fun, and flexible company culture where initiative and pro-activity are highly valued and rewarded.
• Outdoor industry discounts
• Flexible schedules

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we have, all the time, no exceptions.

This is a part time position. This position is based in Madison, Wisconsin. Interest in the active travel industry is beneficial, but not necessary.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we look forward to your application!

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