Overview
Location : Lisle
Hours : Monday-Friday 7 : 30am-4 : 00pm. Evenings,Weekends,Holidays and Travel as needed.
Responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management.
Complies with established company policies and procedures, HIPAA Privacy Rules and Duly Health and Care Confidentiality Policy.
Ensures clear and timely communication including patient appointment status to clinical departments. Assist in overall department work that may include overflow from other specialty departments and / or locations.
Holistic benefits designed to help our team members flourish in all aspects of their lives, including :
- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
- Wellness program that includes complimentary subscriptions to Noom and Calm apps.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program
Responsibilities
- Check-in / Greeting Patients / Patient Scheduling
- Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
- Check in and schedules appointments, following standard specialty protocol
- Answers multiple lines to fulfill patient needs over the phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Cross-train and help as needed in other departments
- Performs all other duties / responsibilities as assigned
- Reviewing schedule
- Pre-screen appropriate specialty patients based on departmental protocol
- Monitor schedules daily, ensuring that all open slots are filled same day and working schedule to remove road blocks
- Daily monitoring of patient scheduling reports
- Exam Preparation
- Review the Daily Appointment Report three to five days in advance for appointment and referral accuracy
Qualifications
Level of Education
High school diploma or GED
Years of Experience
- Three years of patient / client-facing experience
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