(USA) Manager, Partnership- Escalations Control, WFS Project Management

Description

As a Manager at the dynamic Escalation Management for Walmart Fulfillment Services (WFS), your role will be to lead escalations received from top executives, internal team members and sellers.

You’ll work closely with a diverse group of stakeholders, to research the escalations and work with multiple teams to develop solutions ensuring smooth execution of projects in our fast-paced environment.

A key part of your role will be to use data-driven insights to make informed decisions, driving strategic alignment and innovation.

You’ll ensure that project outcomes align with our business strategy, contributing significantly to the growth and success of WFS.

Your project management expertise and leadership will be crucial in navigating organizational complexities and steering our team towards its strategic objectives.

What you’ll do

• Drive & lead escalations received from Leadership and sellers and work across appropriate teams to research and develop solutions
• Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders
• Drive process improvements by overseeing and / or conducting gap analyses, evaluating, and determining practicality of improvement opportunities, developing improved processes based on findings from the escalations.
• Collaborate with teams across the company to leverage processes to increase service and product capabilities and recommending adjustments and process improvement ideas to leadership.
• Build strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives and communicates with energy and positivity to motivate, influence and inspire commitment and action.
• Create a crisp write ups with the alignment from the stake holders and update the leadership
• Track escalation action items to bring closure with bias for action

You’ll sweep us off our feet if

• You have a proven ability to use data analysis for informed decision-making.
• You possess a proven track record in executing inventory-related projects.
• You have experience collaborating with Product, Analytics and Business Operations teams.
• You can influence outcomes and drive consensus across multiple levels.
• You have experience in Agile project management, with a track record of effectively applying Agile principles and methodologies.
• You thrive in a fast-paced setting and adept at managing ambiguity.
• You exhibit a detail-oriented approach when engaging with key stakeholders.

You’ll make an impact by

• Developing project management plans Creating a comprehensive set of documents to guide the execution and control of the project, serving as a blueprint for how the project will be managed and delivered.
• Driving cross-functional alignment Bringing stakeholders together to ensure everyone is aligned on project objectives, deliverables, issues, risks, dependencies, change management strategy and methodology being used.
• Resolving issues - Identifying, addressing, and tracking problems that arise while identifying the impact and resolving those issues.
• Data driven decisions - Interpreting data, crafting compelling narratives from it and identifying strategic directions based on data-driven insights.
• Leading meetings - Setting the context based on past events, guiding the flow of conversation, and effectively steering the direction of meetings.

About Walmart eCommerce

We are Walmart eCommerce - the team shaping the future of online shopping by redefining the global online marketplace that influences millions of shoppers daily.

We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work.

With colleagues across the nation, we strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here.

Discover the impact you can make at careers.walmart.com.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see .

Hoboken, New Jersey US-10649 / Bellevue, Washington US-11075 : The annual salary range for this position is $84,000.00-$156,000.

00 Sunnyvale, California US-04396 / San Bruno, California US-08848 : The annual salary range for this position is $91,000.

00-$169,000.00 Bentonville, Arkansas US-10735 : The annual salary range for this position is $70,000.00-$130,000.00 Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : - Stock Minimum Qualifications... Bachelor degree in business or related field Preferred Qualifications.

• Experience in related area Primary Location... 10500 Ne 8Th St, Bellevue, WA 98004, United States of America
30+ days ago