Benefits :
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
The Medical Receptionist will be the first point of contact for our patients, providing excellent customer service and ensuring the smooth running of the front desk operations.
This role involves greeting patients, managing appointments, handling inquiries, and supporting the administrative functions of the medical spa.
Key Responsibilities :
- Patient Interaction :
- Greet patients warmly and professionally.
- Check-in and check-out patients for their appointments.
- Provide information to patients regarding services offered and answer any queries.
- Appointment Management :
- Schedule and confirm patient appointments using the clinic’s management software.
- Handle cancellations and rescheduling of appointments efficiently.
- Ensure the daily appointment calendar is managed effectively.
- Administrative Duties :
- Answer phone calls and respond to emails in a timely and professional manner.
- Manage patient records, ensuring they are accurate and up-to-date.
- Collect and process payments, issue receipts, and manage billing inquiries.
- Assist with the preparation and maintenance of patient files and documentation.
- Customer Service :
- Maintain a clean and welcoming reception area.
- Provide exceptional customer service to all patients and visitors.
- Address and resolve patient complaints or concerns promptly and professionally.
- Support Clinical Staff :
- Assist with administrative tasks as required by clinical staff.
- Communicate effectively with healthcare providers and other team members to ensure coordinated patient care.
Qualifications :
- High school diploma or equivalent; additional certification in office administration or related field is a plus.
- Proven experience as a medical receptionist or in a similar role.
- Familiarity with medical office procedures and terminology.
- Proficient in Microsoft Office Suite and medical management software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to handle sensitive information confidentially.
- Customer service-oriented with a friendly and professional demeanor.
Work Environment :
- This position operates in a clinical environment. The role requires sitting for long periods, working at a computer, and interacting with patients and staff in person and via telephone.
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