Help Desk Manager

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Help Desk Manager responsible for managing daily operations of a 24 / 7 Help Desk program.Key Responsibilities : Manage day-to-day operations of the Help Desk program and staffDrive operational improvements and ensure service level agreements are metDevelop staff and manage staffing schedules and assignmentsRequired Qualifications and Education : Six years of overall Help Desk / Customer Service experienceMinimum of 3 years in inbound Help Desk management and operationsExperience with Help Desk software and VoIP phone systemsBachelor's degree in business administration or managementNACI Background Check clearance required

3 days ago
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