Director, Sales, SMB

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact.

Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Location : Salt Lake City, UT (hybrid work schedule; 2 days in office / 3 days at home)

We’re looking for a dynamic Sales Manager to join our team, focusing on the small and medium-sized business (SMB) sector.

In this role, your mission will be to drive revenue growth and lead our team of Account Executives towards achieving their individual quotas, all while promoting our NICE CX products.

A Day in This Role Involves :

• Customizing sales presentations to resonate with each prospective client.
• Collaborating with Account Executives in identifying and converting leads.
• Partnering with various internal teams such as Business Development and Client Services to meet and exceed sales objectives.
• Maintaining meticulous records of sales interactions, revenue opportunities, and forecasts using NICE CX contact management software.
• Participating in necessary meetings and training sessions.
• Building and maintaining robust relationships with potential and current customers as well as sales partners.
• Continuously updating product knowledge and participating in weekly training sessions.
• Conducting training for sales personnel through various platforms.
• Managing team performance, including conducting regular reviews and ensuring adherence to attendance policies.

Qualifications Needed :

• Bachelor’s Degree in Marketing, Communications, Business Management, or a related field. Equivalent work experience is also acceptable.
• 5-7 years of experience in sales management.
• Proficiency in needs analysis and customer service.
• Strong familiarity with inside sales environments and contact management software.
• Proven ability to meet and exceed sales quotas.
• Experience in the telecom, call center, software, or hardware industries.
• Capability to work efficiently in a fast-paced environment with minimal supervision.
• Proficiency in Microsoft Word, Excel, and Outlook.

Bonus Qualifications :

• Experience in software sales management.
• Background in telecommunications sales.
• Familiarity with VoIP-related technology.
• Typing speed of at least 30 words per minute.

About NICE

NICELtd. (NASDAQ : NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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