RESPONSIBILITIES
- Handle a high volume of outbound calls autodialed by the telephony system to schedule services
- Receive inbound callbacks to schedule services and / or perform other customer service activities
- Utilize a call script to position the value of the free-in home or virtual health risk evaluations and use scripted verbiage that will help overcome objections and offer rebuttals
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
- Maintain a productive workload making 80+ outbound calls and working towards quotas to schedule appointments
WORK AT HOME REQUIREMENTS
- High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular / Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem / router that you own / are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS :
- 18+ Years & High School diploma or its equivalent
- Minimum of 6 months of call center experience (sales & healthcare industry preferred)
- Self-driven and able to focus on the same task / objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Willing to work any shift between 8 : 00am-8 : 00pm Monday through Friday, and 9 : 00am-5 : 30pm Saturday & Sunday Eastern standard time + holidays & weekends
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
BENEFITS & PERKS :
- $14-15 per hour + Monthly Bonuses + Overtime during peak needs
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
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