IT Support Specialist

Company Description

Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality, and ASPENX. Aspen One enables the expansion of the Aspen brand and ethos globally by developing enhanced strategies and services to support growth and accelerate investment across ski, hospitality, retail, experiences, and clubs.

Job Description

Summary

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution.

The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed.

The budgeted pay rate for this position is $27.05. Actual pay will be dependent on budget and experience.

Job Posting Deadline

Applications for this position will be accepted until August 31, 2024.

Essential Job Functions

• Answer Help Desk Calls
• Troubleshoot a variety of hardware and software problems either over the phone or in person
• Record all calls in KACE call tracking system
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
• Replace faulty hardware
• Create manage user accounts
• Deal with warranty issues
• Image computers using KACE K2000
• Replace leased assets under a deadline
• Other duties as assigned

Qualifications

• High School Diploma or equivalent required
• Professional computer experience is preferred
• Comfortable with troubleshooting, disassembling and repairing PC’s and peripherals required
• Good understanding of Windows 10 and Windows 11 operating systems required
• Knowledge of WiFi and networking basics required
• Experience with HDI Certifications, A+ Certifications, ITIL knowledge and or KCS knowledge preferred
• Knowledge of Microsoft Office applications and strong trouble shooting skills for both hardware and software required
• Candidate must have a valid driver’s license and know how to ski or snowboard at an advanced level

Additional Information

Supervision given and received

Supervision given : This position has no supervisory responsibilities.

Supervision received : Works under direct supervision of Director of IT Support Services. Tasks are assigned according to specific procedures, and work is checked frequently.

Instruction, advice and assistance are readily available.

Work Environment and physical demands

Ability to stand, type and sit at desk / computer for most of the work shift executing repetitive movements

No adverse or hazardous conditions

Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits :

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties and responsibilities may change at any time with or without notice.

Aspen One / Aspen Skiing Company / Aspen Ventures / Aspen Hospitality is an equal opportunity employer.

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.