IT Support Specialist - Aspen Hospitality

Company Description

Job Description

Summary

The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software.

The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner.

They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.

Job Posting Deadline :

Applications for this position will be accepted until September 30, 2024.

Essential Job Functions

• Responding to technical support requests from staff and hotel guests
• Providing support and troubleshooting for hardware, software, and networking issues
• Configuring and installing new hardware and software systems as required
• Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance
• Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment
• Providing training and support to hotel staff on how to use computer systems and software
• Maintaining an inventory of all hardware and software systems in use in the hotel
• Researching and evaluating new technology solutions that may benefit the hotel
• Coordinating with third-party vendors as needed for hardware and software maintenance and support
• Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications
• Provide support during system outages / interruptions and maintain contingency operations until full recovery is achieved
• Occasional overtime / after-hours work may be required
• Be available for one rotating on-call shift per month (one week each month)

Qualifications

• A college degree in Computer Science or related field is preferred
• 2+ years of experience in a similar role, preferably in a hotel or hospitality environment
• Knowledge of networking technologies and protocols
• Familiarity with Microsoft Windows 10, Windows 11, and Office products
• Knowledge of Windows Server is preferred
• Experience with property management systems (PMS) and point of sale (POS) systems is a plus
• Bilingual preferred but not required
• Excellent communication and interpersonal skills
• Ability to work a flexible schedule including nights, weekends, and holidays

Additional Information

Supervision Given and Received

Given : This position has no supervisory responsibilities.

Received : Works under the direct supervision of the Manager of Hotel IT Services. Tasks are assigned according to specific procedures, and work is checked frequently.

Instruction, advice, and assistance are readily available.

Work Environment and Physical Demands

The IT Support Specialist will be required to work in an office setting, but may also be required to work in guest rooms and other areas of the hotel.

They may also be required to work outside of normal business hours, including nights, weekends, and holidays.

• This job requires the ability to sit, stand, and type for extended periods and the ability to occasionally lift up to 50 pounds.
• No adverse or hazardous conditions.

Job Benefits

This position is categorized as a regular full-time position eligible for the following benefits :

Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Duties and responsibilities may change at any time with or without notice.

Aspen One / Aspen Skiing Company / Aspen Ventures / Aspen Hospitality is an equal opportunity employer.

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.