Position Overview
Come join the Rentokil-Terminix family in this advanced position to assist customers and expand relationships! All from the comfort of your home!
Rentokil-Terminix is committed to your success. By providing an $17 / hr starting compensation, plus the ability to earn commissions and work extra hours when needed and approved by leadership, you have the opportunity to not only earn $45K+ / year, but also be part of a world-class organization that offers full benefits on day one, paid vacation, and the chance to grow your career through various career paths.
As a Sr. Customer Care Representative you will handle inbound service inquiries, create leads, and sell new services from these contacts.
THIS IS A SERVICE + SALES ROLE.
This is a remote job opportunity, so you’ll never have to leave the comfort of home as long as you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an ethernet outlet (25Mbps download & 5Mbps upload speeds) you will be just fine.
Application and Interview Expectations
Step 1 : Online application, including resume / CV
Step 2 : Online assessments and Video Interview with Talent Acquisition team
Step 3 : Offer and on-boarding
Job Responsibilities
Handles both residential and commercial customer calls / correspondence for service, scheduling, bill payments and billing inquiries turning great service into revenue generating contacts
Offers creative Home Inspection leads to all customers that qualify
Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions
One call resolution; using all available resources to resolve customers issues
Cultivates and maintains on-going customer relationships
General knowledge of the organization, products, and / or services
Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations
Uses computerized system for identifying customer needs, tracking contacts, information gathering, and / or troubleshooting
Communicates with branch personnel to resolve service and scheduling issues
Initiates outbound customer service calls for various campaigns
Assist with collecting payments that have gone to collections due to non - payment
Job Requirements
High school diploma or GED
Combined 1-2 years of sales and customer service experience
Ability to use computer related technology
Basic knowledge of Google Suite and Microsoft Windows
Ability to type 25 wpm preferred
Good verbal, written, and interpersonal communication skills
Must be able to meet the standard KPI required metrics
Ability to maintain professional communication and remain efficient in a fast-paced environment
Good problem-solving skills
Ability to work flexible schedule, including weekends and holidays
Must be dependable and consistently punctual for all scheduled shifts
A private home office / workspace suitable for working remotely during scheduled shift
Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
Child / dependent care as necessary during the hours of scheduled shift
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to :
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
Sit for long periods of time while using office equipment such as computers, phones etc.
Perform repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in sounds in the environment
Incumbent is required to have :
Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control and accuracy, such as preparing and analyzing data, viewing computer screens and expansive reading
Rentokil -Terminix is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Rentokil- Terminix companies are proud to be EOE.
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within.
We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
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