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Customer Operations Specialist

VirtualVocations
Rockford, Illinois, United States
Full-time

A company is looking for a Customer Operations Specialist, Public Sector.Key ResponsibilitiesRespond to customer product inquiries and resolve concerns related to installation, operation, and compatibilityDocument customer information and recurring technical issues to support product quality and developmentFacilitate discovery sessions, product overviews, and training independentlyRequired Qualifications3+ years of experience in customer service and / or technical support rolesStrong proficiency in Salesforce, Microsoft Excel, HTML, and basic SQLSelf-motivated with the ability to work independentlyH.

S. diploma / GED requiredB.S. or B.A. degree highly preferred

14 hours ago
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