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Senior Customer Operations Specialist

VirtualVocations
Rockford, Illinois, United States
Full-time

A company is looking for a Senior Customer Operations Specialist in the Public Sector.Key ResponsibilitiesRespond to customer product inquiries and resolve concerns related to installation and operationDocument customer information and recurring technical issues to support product qualityFacilitate discovery sessions, product overviews, and training independentlyRequired Qualifications and Education5+ years of experience in customer service and / or technical support rolesStrong proficiency in Salesforce, Microsoft Excel, HTML, and basic SQLSelf-motivated with the ability to work with minimal oversightHigh school diploma or GED requiredB.

S. or B.A. degree highly preferred

10 hours ago
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