A company is looking for a Director of Customer Support to lead their Customer Support team and enhance service delivery.
Key ResponsibilitiesLead and coach a team of support professionals to improve customer satisfaction and response timesDrive operational improvements and implement new processes for a high-performing support teamRepresent the voice of customers in cross-functional discussions and build a Voice of the Customer programRequired Qualifications5+ years of experience leading a support team in a high-volume environment3+ years managing second line level people managers / leadersProven track record of developing customer relationships and resolving escalationsExperience building a tiered support structure and achieving SLAsAbility to navigate fast-paced and evolving environments effectively
Director of Development, Graduate Division & Student Support Initiatives
Take the next step to advance your career as a valued member of UCLA College Development's Graduate Division, supporting Student Initiatives, where you will be given the resources and inspiration to succeed in your work with our donors. ...
Senior Director of Owner and Guest Support
A company is looking for a Senior Director of Owner and Guest Support. ...
Director of Customer Success
As the Director of Customer Success, you will be tasked with transforming a Customer Support function which is reactive, into a well oiled Customer Success function with best practice in place. Intaso has been engaged by a $40m ARR cybersecurity company to recruit a Director of Customer Success. ...
Director of Customer Strategy
A company is looking for a Director, Customer Strategy & Operations to enhance customer experience and optimize operational processes. ...
Director of Disability Support Services
Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once durin...
Director of Customer Care
Oversee all aspects of Customer Support operations, including but not limited to, contact management, complaint handling, training and service quality, customer implementation and support for all SCH products and services. Measure customer satisfaction on an ongoing basis and work as part of the tea...
Director of Development, Graduate Division & Student Support Initiatives
When you join us as our Director of Development for UCLA's Graduate Division & Student Support Initiatives (SSI), you will become part of a dynamic, collaborative and innovative team committed to furthering the success of our students and the priorities of our Graduate Division and SSI. Working know...
Director of Customer Service (USDA/Protein experience required)
Director of Customer Service (USDA/Protein experience required) need for well established food manufacturing company based in Vernon, CA. We are seeking a dynamic Director of Customer Service to join our thriving manufacturing company. The ideal candidate will have 5+ years of experience in a simila...
Director of Design, Customer Journey Management
Are you passionate about leading products that impact enterprise users?Adobe is looking for a Director of Design for Adobe Customer Journey Management portfolio (Experience Cloud). We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital ...
Senior Director - Application Development & Support
Under the direction of the Chief Technology Officer, supervise and coordinate the operations and activities of the development and software support of large-scale data applications; provide technical expertise in the design, build, development, technical evaluation, and testing of a large-scale ente...