Cloud Engineer (Escalations - Microsoft only)

Job Description

Job Description

Salary* : $60,000 - $90,000

$60,000 - $90,000

Dependent upon qualifications

This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities.

Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits :

• Excellent health / dental benefits
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions

• System administrator support relating to technical issues involving Microsoft's core business applications and operating systems
• Execute multiple types of Exchange migrations (hybrid, O365 tenant to tenant, hosted to cloud)
• Execute SharePoint migrations (on premises to cloud, O365 tenant to tenant)
• Configuration, troubleshooting, and support of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, and Azure Active Directory
• Document system configurations and build standards for client environments
• Communication with clients as required : keeping them informed of project progress, impending changes, and agreed upon outages

Duties and Responsibilities

• Resolute dedication to unparalleled customer service
• Fast turnaround of client requests
• Ability to work in a team and communicate effectively
• Ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Responsible for entering all time and expenses as they occur
• Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications
• Enhancing customer relations
• Interpret and discuss information with others and regularly provide advice and recommend actions involving complex issues
• Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests / questions

Job Specifications

Required

• Associate or bachelor's degree in computer science or MIS from a reputable institute, at least five (5) years of related MSP experience, or a combination of education and experience
• Professional certifications
• Security+
• Network+
• MCE : Enterprise Administrator Expert
• MCA : Security Administrator
• MCSE : Core Infrastructure
• MCSE : Productivity Solutions Expert
• All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire.

Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.

Optional / Desired

• Office 365 GCC High experience
• NIST 800-171 and / or NIST 800-53 knowledge

Summit 7 Systems, Inc. is an equal opportunity / affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status