IT Specialist

Position Summary :

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The Information Technology Specialist will be responsible for pro-actively handling a wide breadth of technical initiatives and issues across CNI College.

The IT Specialist will work with the administration to create and maintain new systems used by the administration, faculty, and students.

They will optimize the performance of operations by analyzing current performance and forecasting future performance by applying analytical techniques to solve operational issues and support strategic initiatives.

Position Duties and Functions :

• Evaluate operational efficiency and effectiveness by recommending and implementing technology initiatives.
• Assist with campus networks, servers, phone systems, and all other campus technologies.
• Setup, test, update, troubleshoot, and repair computers, tablets, and other office equipment.
• Solve technical and business problems by defining the problem, interviewing stakeholders, identifying and evaluating IT software and application alternatives, and presenting findings.
• Update and maintain IT-related inventory.
• Identify opportunities for improvement to provide better services to students and administration, and develop IT solutions.
• Assist with administration of user accounts on campus systems.
• Research, design, develop, maintain, and / or modify enterprise-wide systems and / or applications software for the campus LMS, CMS, website, etc.
• Analyze, maintain, setup, test, troubleshoot, and repair new and existing network systems (LAN / WAN).
• Provide technical support and training to users on the access and use of company resources.
• Perform other duties as assigned.

Position Qualifications :

• Minimum associate’s degree with an emphasis in IT, computer science, or related field.
• Certifications in A+ and Network+ or similar are preferred.
• Minimum of 1 3 years of hands-on IT / Help Desk Experience.
• Basic networking knowledge : DNS, DHCP, IP Addressing, VPN, network protocols, etc.
• Competency in macOS, Windows, and Linux operating systems (building, configuring, diagnosing issues, troubleshooting).
• Strong verbal and written communication skills, problem-solving abilities, customer service, and interpersonal skills.
• Ability to multi-task in a fast-paced dynamic environment.
• Medium to heavy lifting is required. Must be able to lift at least 30lbs (laptops, monitors, printers, and other technology-related equipment).

Expectations :

• Maintain CNI Conditions for Excellence, including professional attire / appearance, maintenance of a gossip-free environment, prompt and regular attendance, and respect for CNI, CNI students, CNI staff, and the CNI’s brand integrity.
• Role model professional behavior and attitude for prospective clients, staff, faculty, and students.
• Support decisions and actions promulgated by the Vice President of Operations, Vice President of Finance, and CNI Administration.
• Facilitate the decision-making process of all items relating to information technology.
• Communicate issues of concern and interest to the Vice President of Operations.
• Promote an environment of student success, teamwork, and joint cooperation with all CNI departments through cooperation, kindness, and effective communication skills with a positive attitude.
• Ability to successfully meet the public, create a favorable impression, and establish and maintain effective working relations with other employees and making presentations.

Job Type : Full-time

Pay : From $24.00 per hour

Expected hours : 40 per week

Education :

Associate (Preferred)

Experience :

• Customer service : 1 year (Preferred)
• Hands-on IT : 3 years (Preferred)

License / Certification :

CompTIA A+ and Network+ (Preferred)

Work Location : In person

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