Any Hour Group Director of Call Center Operations
Location : Orem, Utah
Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, with a team of over 2,000 members.
Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth.
As we continue to expand, we are seeking a dynamic Director of Call Center Operations.
The Director of Call Center Operations will oversee the daily operations of our call center in Orem. This role requires a hands-on leader who is strategic, capable of leading and coaching teams to achieve success.
The ideal candidate will have a strong background in call center management, exceptional knowledge of how to drive key performance indicators, and a passion for providing outstanding customer service.
Key Responsibilities :
Lead, mentor, and manage a team of customer care representatives and managers to ensure the delivery of high-quality service.
Oversee all aspects of call center operations, including scheduling, performance metrics, and customer service processes, to ensure smooth and efficient operations.
Manage key performance indicators (KPIs) such as talk time, booking rate, time to answer, add-on services offered, and calls per hour to drive operational excellence.
Integrate partners into our call center operations as we merge with and acquire other companies.
Qualifications :
3-5+ years of management experience in call center management and operations, preferably in home services or similar fields.
Deep knowledge of how to successfully scale a call center.
What We Offer :
Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
401(k) retirement with company match
On-site full gym & basketball / pickle-ball court
Weekly pay with incentives and bonuses
Company events & parties for individuals & families
Holiday pay, vacation pay, & paid time off
Pre-employment background check & drug test required.
How to Apply :
Interested candidates are invited to submit their resume and / or a cover letter detailing their relevant experience and why they are the ideal fit for this role.
Director of Call Center Operations
The Director of Call Center Operations will oversee the daily operations of our call center in Orem. Any Hour Group – Director of Call Center Operations. As we continue to expand, we are seeking a dynamic Director of Call Center Operations. Oversee all aspects of call center operations, including sc...
Director of People Operations (UT)
Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers. The Route People O...
Director of Operations
We are looking for an experienced Director of Operations to join our rapidly growing venture-backed company. The Director of Operations for our. In this role, you will build and manage a team of 150+ technicians with varying levels of dental experience in a state-of-the-art and digital-only facility...
Regional Director of Operations
The Regional Director of Operations drives the strategy and operational performance for their hotel portfolio including operations, sales, revenue management, budgets, driving top line sales, maximizing profitability, developing and retaining the best talent, and creating a culture of inclusivity an...
Director of Operations (Manufacturing)
Director of Operations (Manufacturing). Are you a driven and experienced leader with a passion for driving operational excellence? Do you thrive in a fast-paced and dynamic environment? Look no further! We are seeking a Director of Operations to lead our manufacturing site in Linden, UT. Join our te...
On-call Clothing Clerk, Provo City Center Temple
Intermediate office skills including moderate research abilities, knowledge of the operation and maintenance of standard office equipment, and basic familiarity with standard office software sufficient to create or modify spreadsheets and word processing documents. To successfully perform the essent...
Director of Information Technology Operations
The Director of IT Operations will oversee the organization’s internal IT infrastructure, ensuring the seamless operation of networking, storage, security, and helpdesk services. We are seeking an experienced and dynamic Director of IT Operations to join our forward-thinking information technology t...
Director of Operations
Working knowledge of Microsoft Office software. We are seeking a highly motivated and experienced Director of Operations to join our team and oversee operational capability, customer satisfaction, and results within a designated territory. Monitor financial statements and implement process improveme...
Director of Revenue Operations
As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation...
Director of Cloud Operations
This role is remote but will require travel of about 15% a month, mostly to our office in Mesa AZ. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. ...