ServiceNow IT Asset Management (ITAM) Developer

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary :

We are seeking a well-rounded and motivated ServiceNow ITAM Developer to join our dynamic team. As a ServiceNow technical expert, you will play a pivotal technical leadership role in successfully deploying and supporting ServiceNow Software and Hardware Asset Management solutions.

In this role, you will be responsible for collaborating with IT Asset Management Process Owner and other key stakeholders to configure and implement ServiceNow Asset Management - SAM Pro, HAM Pro - applications to meet specific business requirements.

This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization.

Excellent communication and documentation skills are extremely important. If you’re passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you.

This is a key member of ServiceNow Platform Delivery and Services team.

Required Skillset / Experience :

• 5-8 years of hands-on experience with the implementation, administration and support of ServiceNow IT Service Management and IT Asset Management HAM and SAM is required.
• Desirable to have implementation / support of Flexera data management platform and integration with ServiceNow CMDB / Asset Management
• Proficiency in ServiceNow development, including creating custom applications, modules and workflows
• Understanding of ServiceNow data model, tables and relationships
• Hands-on technical experience with the implementation of HAM and SAM
• Deep functional and technical understanding of ServiceNow Hardware and Software Asset Management
• Understanding of IT hardware and software asset lifecycle management
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Good understanding of ServiceNow CMDB
• Experience implementing REST API integration with third party tools
• Understanding of security best practices within ServiceNow, access controls, roles and permissions
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with backend SQL Server development is preferred
• Strong problem-solving skills, communication and collaboration skills

Responsibilities :

• Serve as the technical subject-matter-expert for ServiceNow IT Hardware and Software Asset Management
• Take ownership and collaborate with IT Asset Management process / function owners and SMEs across IT to implement and enhance capabilities
• Lead the requirements and design workshops, and implementation
• Design, develop, test implement and support ServiceNow IT Asset Management capabilities
• Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancement
• Engage in day-to-day operational support and continuous capability improvement
• Engage in on call support as needed
• Maintain adequate operational documentation and reporting

Education

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $139K - $168K depending on job-related knowledge, skills, experience, and location.

This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

For more information on our Total Rewards package, please click the link below.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.

We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.