Client Relations Manager-New Jersey/Pennsylvania

Overview

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development.

Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

Responsibilities

This Client Relation Manager will be responsible for implementing NYBCe customer strategy that will maximize customer satisfaction and revenue growth.

• Identify business opportunities and meeting assigned sales goals by maintaining up-to-date knowledge of the blood banking and blood products industry, how competition is doing regarding specific customers, and where business markets are changing.
• Develop, improve, manage, and retain relationships with customers by conducting account reviews to identify new services requirements, obtain feedback on existing services and liaison with NYBCe operational and support departments.
• Ownership of business contract process for all assigned accounts. Including timely execution of new contracts, renewals, and price adjustments.
• Develop and deliver effective sales presentations to enhance customer knowledge of all NYBCe products and services available to customers.
• In collaboration with Regional Manager, establish a strategic individualized business plan for sales growth with current and potential customers and sell additional products and services to current and potential customers.
• Grow and develop NYBCe’s position in the marketplace by building relationships and developing contacts for marketing purposes within hospitals, while maintaining existing relationships.
• Ensure full knowledge of communications and messages being received by customers and focuses on ensuring messages are understood and precise.
• Partner with analytics to interpret and identify unexpected patterns and trends to forecast customer performance.
• Assist in managing the implementation of solutions, reporting and tracing issue resolution.

Qualifications

Education :

Bachelor’s degree in business, sales management, marketing, or health administration or equivalent work experience.

Experience :

Five years of direct experience in account management and direct sales in a competitive market. Experience in healthcare, customer service, pharmaceuticals and or medical sales are preferred.

Licenses / Certifications :

Valid Driver’s license

Travel : 50% locally - New Jersey and Eastern Pennsylvania (In person client meetings)

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $94,610.

00 p / yr. to $104,000.00 p / yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.