A company is looking for a Sr. Manager, CX Strategy to support the Generative AI team in enhancing customer experience programs.
Key Responsibilities : Align AI programs with enterprise-level experience principles for human-AI interactionDevelop customer experience strategies based on insights and business prioritiesAct as a subject matter expert for AI initiatives and mentor junior CX team membersRequired Qualifications : Minimum Bachelor's degree requiredExperience in customer experience and the pharmaceutical or biopharma industryKnowledge of AI technologies, including LLMs and conversational designExperience in service design, journey mapping, and voice of customer (VOC) methodologiesAbility to define Objectives / Key Results (OKRs) tied to business metrics
Senior Manager CX Strategy
Manager, CX Strategy to support the Generative AI team in enhancing customer experience programs. ...
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