Regulatory Program Manager

Description

The Regulatory Program Manager will serve as a subject matter expert to customers and internal staff by providing expertise to the complexities of regulatory programs, tools, and legislation.

The Regulatory Program Manager will synthesize regulatory information, make recommendations as to how MEDITECH will address current and future requirements that impact our customers, assist with customer support, and ensure timely and accurate documentation.

As a member of our Organizational Development team, your job would involve :

• Maintaining an advanced level of expertise on regulatory programs, tools, reporting and legislation
• Evaluating regulatory changes and the impact on the MEDITECH EHR and to customers
• Providing recommendations on programs, tools, reporting and / or legislation to assist and drive the creation of internal and customer Best Practices and documentation
• Collaborating with content groups to ensure documentation and Standard Content align
• Collaborating with Strategy, Development, SQL / DR, BCA and the Certification teams to evaluate the impact of enhancements and product requirements
• Collaborating with counterparts to evaluate and implement MEDITECH Regulatory pages to ensure customer communication and educational resources
• Developing internal and external regulatory educational resources. This includes evaluating the needs and gaps in education, content development and appropriate delivery method.

This can include, but is not limited to, written documentation and articles, e-learning tutorials, in-person presentations, webinars and hosting customer round tables

• Presenting at customer forums to educate customers about the regulatory landscape as well as MEDITECH’s strategy and support offerings
• Participating in industry forums and work groups to present the perspective of MEDITECH and our customers. Using insight gained as part of these groups to help drive MEDITECH’s strategy
• Responding to customer and internal questions submitted through the Regulatory Mailbox
• Participating in calls with customers and staff to provide guidance and expertise with regulatory requirements
• Assisting with customer support and issue management
• Promoting and adhering to the Quality Management System guidelines and policies
• Utilizing ALM, Confluence and Project Management best practices

Requirements

• Bachelor's or associate degree preferred, and / or 2+ years applicable work or military experience
• Regulatory knowledge and experience
• Strong interpersonal and collaborative skills
• Strong written and verbal communication skills
• Excellent organizational skills and proven ability to meet deadlines, prioritize and manage multiple tasks or projects at a time
• Excellent customer service skills and desire to promote service excellence
• Strong analytical, problem-solving and project management skills
• Ability to work independently and take initiative
• Requires minimal supervision on program research and education
• Experience with MEDITECH clinical applications and related workflow is desirable
• Presentation and teaching experience desirable
• Positive and enthusiastic attitude, always demonstrating professionalism and respect towards others.
7 hours ago