Director of People & Culture

Job Description

Job Description

San Francisco Proper Hotel is seeking a dynamic, service-driven Director of People & Culture to join the team at our landmarked 131-room luxury property located in the vibrant Mid-Market district.

The Director of People & Culture plays a critical role in creating an exceptional colleague experience that mirrors the refined, personalized service offered to our guests.

This individual will oversee all P&C functions, from talent development to employee relations and compliance, ensuring our hotel operates in line with its values of excellence, service and innovation.

The ideal candidate will bring a strategic mindset, hands-on leadership and a passion for fostering a culture of luxury hospitality.

Key Responsibilities

• Employee Relations
• Act as a trusted advisor to management and colleagues, addressing any colleague concerns, conflicts, or workplace issues with confidentiality and professionalism
• Foster a positive, inclusive workplace culture where employees feel valued and supported
• Performance Management
• Design and implement performance evaluation systems that align with hotel goals, coaching managers to provide constructive feedback
• Identify opportunities for colleague growth and ensure high standards of performance are maintained throughout the hotel
• Compliance & Risk Management
• Ensure compliance with all local, state, and federal employment laws
• Develop and enforce HR policies and procedures that uphold the hotel's commitment to fairness, transparency and legal responsibility
• Compensation & Benefits
• Oversee the hotel’s compensation structure, ensuring competitive pay and benefits offerings that attract and retain the best talent
• Regularly review and update benefits programs, and communicate them effectively to colleagues
• Employee Engagement
• Lead initiatives that enhance employee engagement and morale, such as recognition programs, wellness initiatives and team-building activities, aligning these efforts with San Francisco Proper's unique brand and culture
• Strategic HR Leadership
• Work closely with the General Manager and executive team to align HR strategies with business objectives, supporting our hotel’s growth while maintaining its luxury standards

Qualifications

• Bachelor’s degree in Human Resources, Hospitality Management, or a related field; Master’s degree or HR certification preferred
• Minimum of 5-7 years of HR experience, with at least 3 years in a leadership role within the luxury hospitality sector preferred
• In-depth knowledge of HR principles, employment law, talent management, and organizational development
• Strong interpersonal, communication, and conflict-resolution skills
• Proven ability to build trust and maintain confidentiality while driving HR initiatives that align with business goals

Key Attributes

• Strategic thinker with the ability to influence across all levels of the organization
• Detail-oriented and highly organized, with a proactive and solution-oriented approach
• Passionate about delivering a superior employee experience that mirrors the exceptional guest service at San Francisco Proper

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality.

Our philosophy is simple : There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.

The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal / state protected category.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.