HVAC Branch Manager

General Summary

RE Michel Company, LLC operating coast to coast with over 300 locations is currently looking for an experienced professional who is looking for the challenge of managing at our location in Landover, MD to make it a success! The ideal candidate will be responsible for overseeing daily operations, ensuring profitability, and fostering a positive work environment.

Reporting to the Regional Manager, this role requires strong leadership skills, exceptional customer service, and a proactive approach to achieving sales and operational goals.

Key Responsibilities

Operational Leadership : Manage day-to-day operations of the branch, including sales, inventory, staffing, and administrative tasks.

Continuously evaluate action plans to meet customer needs and company objectives.

Team Development : Recruit, train, and develop branch personnel. Foster a productive team environment by providing coaching, feedback, and performance evaluations.

Sales and Customer Service : Collaborate with sales associates to drive sales growth and maintain exceptional customer service standards.

Develop and maintain customer relationships, address complaints promptly, and ensure customer satisfaction.

Financial Management : Achieve sales and profitability goals set by corporate. Monitor expenses, manage inventory, and ensure accurate financial reporting.

Facility Management : Ensure the branch facility meets company standards for cleanliness, safety, and security.

Job Responsibilities :

• Uphold Corporate Mission and Value Statements.
• Prioritize "Customer First" standards and resolve customer complaints promptly.
• Maintain exceptional customer service and safety standards.
• Develop and motivate branch team members.
• Collaborate with sales associates to drive sales growth.
• Ensure accurate and timely completion of administrative tasks.
• Implement credit and collection procedures.
• Ensure regular attendance and punctuality.
• Coordinate vehicle maintenance and driver qualifications.
• Perform other duties as assigned.

Preferred Education and Qualifications :

• Supervisory experience or training.
• Problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Knowledge of heating and cooling systems.
• Understanding of accounting principles.
• Proficiency in mathematics.
• Familiarity with company products and computer systems.
• Valid driver's license and ability to operate branch vehicles.

Work Environment :

Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading / unloading of trucks and when stocking products.

The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day).

This is a safety sensitive position.

R.E. Michel Company Benefit Package Includes :

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

Wellness Discounts through Blue365

Access to 24-Hour Nurse Advice Hotline

Employee Assistance Program

401(k)

Life and AD&D Insurance

Supplemental Life and AD&D Insurance for Employees, Spouses / Domestic Partners and Dependents

Short- and Long-term disability

Critical Illness / Accident Insurance / Hospital Indemnity Insurance

Employee Discount

Employee Uniform Program

Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!

Access to LifeMart- Discounts on Hotels, Apple Products and MORE!

Career Advancement Opportunities & On-site training courses

Weekly Pay- Every Friday

REM100

R.E. Michel Company, LLC is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.