Medical Administrative Assistant

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health.

Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod.

Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program.

We are seeking a talented Medical Administrative Assistant to join our Women's Health Team at the Daniel Driscoll-Neponset Health Center.

Position is 20 hours weekly, Monday - Friday 12 PM to 4 : 00 PM (with some flexibility). Our position is offered with a full benefits package including Health, Dental and Vison insurance, generous paid time off with 11 additional paid holidays and much more!

Role :

The Medical Administrative Assistant provides clerical and administrative support to the Health Center and patients in the Women's Health Dept. .

Responsibilities :

• Responds to incoming calls and triage messages and / or transfers appropriately.
• Schedules appointments for patients as necessary.
• Verifies patient / provider / care team information.
• Obtains information about referrals, prescription refills, and requests for lab results.
• Performs clerical duties for the department, which may include faxing / scanning, photocopying, sorting, and delivery of mail, reviews and ensures appropriate flow of documents.
• Requests and confirms medication refill requests.
• Processes Medical PT-1 (Patient Transportation) and PA (Pre- Authorization for medication), tracks Data for Grant Purpose such as Fit test etc.

and answers Task box in EMR.

• Obtains Urgent and Emergency Consult Notes.
• Documents results received and orders obtained, such as x-rays, etc. in Order Management in EMR.
• Documents ER follow up, Hospitalization and other medical visits or events.

Requirements :

• High school diploma or GED
• 2 years of professional experience providing administrative support in a clinical setting
• Excellent customer service skills, both in-person and on the telephone
• Excellent verbal and written communication skills and excellent organizational skills
• Proven basic skills with Microsoft Office 365 including Excel, Word, Outlook and Teams, knowledge of EPIC / OCHIN EMR preferred
• Priority setting skills, able to handle stressful situations in a calming manner
• Knowledge of Medical Terminology
• Medical Administrative Assistant Certificate or Medical Assistant Certification and / or experience preferred
• Bilingual English / and Vietnamese, Spanish or other language desirable

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Monday-Friday

Hours : 12 : 00PM-4 : 00PM (Can be flexible)

20 Hours weekly (Offered with Benefits)