Senior Technical Writer

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.

They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity :

The Senior Technical Writer for Business Intelligence will play a crucial role in developing and overseeing the communication infrastructure for the Business Intelligence (BI) department, ensuring clear and effective communication within the Business Intelligence (BI) department and across the organization.

This role involves crafting comprehensive release notes, change notifications, and updates for the BI website, as well as maintaining Standard Operating Procedures (SOPs) and managing distribution lists.

This position will collaborate closely with BI teams to understand technical concepts and translate them into user-friendly documentation.

They will uphold consistent standards of clarity, accuracy, and accessibility in all communication efforts, contributing to the efficient operation of BI processes and the organization as a whole.

This senior position involves independently managing projects and building comprehensive communication frameworks to support BI initiatives.

Job Competencies

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds;

seeks out and uses unique abilities, insights, and ideas. Considers the collective.

Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success;

focuses on the results of the team, not the achievements of one person. It’s All for One and One for All

Accountability - Accepts personal responsibility and / or consequences of failure and successes, delivering on commitments and refocusing effort when needed.

Someone who is willing to step up and own it.

• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

• Communication Framework Development : Develop and oversee the communication infrastructure for the BI department, ensuring effective dissemination of information through various channels.
• Technical Documentation : Independently create and maintain comprehensive release notes, change notifications, and updates for the BI software and systems, ensuring accuracy, clarity, and relevance.
• Website Maintenance : Update and manage content on the TEDI BI website, including announcements, alerts, user guides, and FAQs, to reflect the latest developments and enhancements.
• Standard Operating Procedures (SOPs) : Develop and maintain SOPs for BI processes and workflows, collaborating with subject matter experts to ensure accuracy and compliance.
• Distribution Lists Management : Oversee and maintain distribution lists, ensuring the appropriate stakeholders receive relevant communications promptly.
• Advanced Collaboration : Work closely with BI teams, engineers, and other departments to gather information and translate complex technical concepts into user-friendly documentation
• Quality Assurance : Conduct regular reviews and audits of documentation to maintain accuracy, consistency, and adherence to organizational standards and guidelines
• Training Support : Develop training materials and user guides to support internal and client users in understanding BI tools and processes.
• Miscellaneous Communication Efforts : Handle ad-hoc communication tasks as assigned, such as preparing presentations, drafting emails, or assisting with other documentation needs within the BI department.
• Continuous Improvement : Stay updated on industry best practices, tools, and technologies related to technical writing and communication, suggesting improvements to existing processes and documentation standards.
• Cross-Functional Collaboration : Work closely with other departments, such as IT, Product Management, and Operations, to ensure alignment and consistency in communication efforts related to BI initiatives.

Employment Qualifications

Desired Work Experience

5 + Years

Desired Education

Bachelors Degree or Equivalent Experience

Other Preferred Knowledge, Skills and Abilities

• Proven working experience in technical writing
• Working knowledge of Microsoft Office (all products)
• Demonstrated skill in written communication including spelling, grammar, and punctuation
• Experience writing for healthcare application is highly preferred, but not necessary
• Ability to work and communicate with team in an online collaboration platform
• Ability to follow style guides
• Excellent time management skills with a proven ability to meet deadlines

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Join an award-winning company

Three-time winner of Best in KLAS 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always.

Our culture is rooted in collaboration, growth, and innovation.

• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

If you require accommodation in the application process, please contact .

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