Conference Services Manager - Mountain Shadows

Overview

Position Summary : The Conference Services Manager is a detail oriented planning professional, possessing excellent event management skills.

The Conference Services Manager’s work will include the exercise of discretion and independent judgment with respect to matters of significance including being responsible for the detailing of group events, corporate, and group meeting / catering functions;

coordinate these activities on a daily basis; assist clients in program planning and menu design / selection. As well as working directly and communicating details to the Banquet Director.

The position requires experience in the conference services side. The main focus will be detailing all types of bookings, providing amazing customer service and utilizing upselling strategies to drive increased revenues.

Responsibilities include : Respond in a timely manner to all communications. Systematically establish, build, and maintain positive relationships with clients.

Maintain services and reputation the hotel. Act as a hotel representative to group clients. Coordinate with event planners their specific group requirements with offered services and facilities on site and off site venues.

Off-site venues to include but not limited to : golf, transportation, restaurants, and museums. Confirm all details relative to functions with meeting / catering planners.

Distribute to necessary departments detailed information relative to group activities. Attends all industry trade shows as scheduled by the DOSM.

Prepares menu proposals, general program need, banquet event orders, and all booking forms needed to detail corporate and social catering business.

Works within the Catering & Group Guidelines and policies as established by the DOCS, DOC, and DOSM. Communicates all details regarding catering & group events to other departments as needed.

Assist in menu planning, preparation, and pricing. Coordinates necessary outside vendors for events. Interfaces with the catering & group clients from the initial lead call to follow through with event details, day of the event client contact, event operation coordination with the Banquet Department, and post-event follow up.

Conducts client site visits and approved tastings. Attends daily culinary meetings, weekly sales meetings, and weekly staff meetings.

Perform other duties and responsibilities assigned by the Director of Catering + Conference Services and Director of Sales and Marketing.

Qualifications Specific Job Knowledge, Skill and Ability : The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities : Two to five years combined Catering / Conference Services experience required.

Experience working with Opera or Delphi a must. Any combination of education, training or experience that provides the required knowledge, skills and abilities.

College education preferred. Ability to maintain a pleasant disposition and function efficiently in high stress / pressure work environment.

Computer skills and typing abilities a must. Excellent verbal and written communication skills. Detailed and sales oriented.

Organizational skills a must. Ability to stand, walk and / or sit continuously to perform essential job Must adhere to practices of occupational safety and health.