Assistant Rooms Manager

Essential Functions :

• Supervise daily housekeeping and guest services shift operations and ensure compliance with all policies, standards and procedures.
• Ensure proper sanitation is maintained throughout the property to include guestroom accommodations, public areas, offices, grounds, and recreation areas.

Manage and inspect all areas to ensure they are maintained in a clean and safe condition by conducting daily inspections.

• Supervises staffing levels and creates schedules to ensure that guest service, operational needs, and financial objectives are met.
• Create and implement training programs for new and existing team members ensuring understanding of expectations and service standards.
• Participate in the recruiting, interviewing, hiring and retention of department team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs), and supports the Review Process.
• Demonstrates and promotes a safe and secure environment for guests and team members in compliance with workplace policies and procedures and regulatory requirements.
• Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in an on-going employee recognition and development program.
• Monthly linen and supply inventories and weekly ordering.
• Maintain a positive relationship and continuous communication with leadership at area hotels to general walked / last minute business.

Work with Rooms Division Manager to maximize unit inventory and use.

• Handle and respond to guest concerns in a timely manner. Assist to ensure the accuracy and attainment of all guests’ interaction logs such as guest complaints, requests, lost and found, maintenance work order, etc for excellent quality control.
• Conduct monthly department meetings and daily stand-up meetings; continually communicating departmental goals, expectations and drive for continuous improvement.
• Review current day’s expected arrivals and VIP and special request reservations. Check status of departments and ensure proper processing occurs.
• Maintain key inventory and controls. Perform scheduled and unscheduled inspections.
• Performs other duties as directed by management.

Qualifications, Education, Experience, Skills, and Abilities :

• High School diploma or equivalent.
• Excellent customer service.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Flexible availability to include weekends is required.
• Previous hotel housekeeping or guest services supervisory experience required.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.

We are focused on supporting the needs of our team through our commitment to the family / work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace / EOE.