Customer Engineer I - Cedar Rapids IA

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Job Description

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The CE is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities

• Perform service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

Administration

Customer Satisfaction

Performance

Qualifications

Working Conditions

Physical Requirements

Regularly stand, walk, use hands and fingers, reach with hands and arms; may stoop, kneel, crouch, or crawl; talk, hear and smell. Requires vision abilities and the ability to lift up to 50 pounds and occasionally up to 75 pounds.

Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by law, provided the individual is otherwise qualified and accommodations do not impose an undue hardship.

Our Core Principals & Behaviors : Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our Strategic Priorities : Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength. Our Behaviors : Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination. No calls or agencies. This is not a position for which sponsorship will be provided. This position requires legal work authorization in the United States.

Location : Cedar Rapids, IA

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