Manager, Learning & Development (Hybrid)

PURPOSE :

Reports to the Vice President, Customer Strategy & Solutions, and manages, develops, and facilitates learning for employees.

Coordinates with business and customers to identify organizational needs, obtain technical data, and design and develop training programs.

Works with outside vendors to o determine if additional training support is required. Develops training materials to include entire curriculums and conducts training classes on topics in various modalities.

Oversees training staff and programmatic learning material and resources. Prepares recommendations to management concerning training policies and practices.

Ensures that programs, practices, and policies comply with applicable laws and regulations.

ESSENTIAL FUNCTIONS :

Manages a team of trainers and instructional designers and oversees the deployment of training. Presents training and development programs by scheduling and assigning trainees and instructors;

identifying learning objectives; selecting instructional methodologies; presenting training and development classes.

Consults with management and senior leaders across the organization to analyze the training needs of specific departments, cross-functional areas.

Identifies and satisfies training and development needs by analyzing organization results, job requirements, operational problems, plans and forecasts, and current training programs.

Introduces new trends in training and development.

Meets training department financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures;

analyzing variances; initiating corrective actions.

Evaluates training and development effectiveness by assessing trainee performance; counseling managers, employees, equipment and service capabilities regarding future training.

Designs and maintains physical training facilities by consulting with instructional designers and specifying requirements to support training activities.

Improves training management job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;

benchmarking state-of-the-art practices; participating in professional societies.

SUPERVISORY RESPONSIBILITY :

This position manages people.

QUALIFICATIONS :

Education Level : Bachelor's Degree

Experience :

• 5 years experience working in a training and development.
• 1 year demonstrated leadership or supervisory experience monitoring and evaluating junior training staff performance.

Knowledge, Skills and Abilities (KSAs)

• Ability to measure and assess staff training needs.
• Excellent communication skills both written and verbal.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Highly proficient in Microsoft Office programs.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Department

Department :

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.