Healthcare Call Center Supervisor

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Healthcare Call Center Supervisor (Remote, Work-From-Home).Key Responsibilities : Oversee team performance, monitor agent behavior, and ensure productivityProvide subject matter expertise and support quality assurance through call monitoringConduct performance evaluations, coaching, and assist in the onboarding process for new hiresRequired Qualifications, Training, and Education : Minimum 3 years of supervisory or lead experience in a call center environmentHigh school diploma or GED requiredKnowledge of Medicare Managed Care / Medicare Advantage Prescription Drug PlansMinimum 3 years of customer service experienceBilingual English / Spanish highly preferred

6 days ago
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