Sr. Service Technician - Rack Integration

Sr. Service Technician - Rack Integration

Date : Oct 10, 2024

Location : San Jose, California, United States

Company : Super Micro Computer

Job Req ID : 25103

About Supermicro :

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary :

The Senior Service Technician - Rack Integration is responsible for the installation, configuration, and maintenance of server racks, including the management of network cables, transceivers, power cords, and liquid cooling systems.

This role requires meticulous attention to detail, technical expertise, and excellent coordination skills to work effectively with internal teams and third-party contractors, ensuring high-quality and timely execution of projects.

Essential Duties and Responsibilities :

Includes the following essential duties and responsibilities (other duties may also be assigned) :

Cable Installation and Management :

Perform installation, routing, and labeling of network cables, transceivers, power cords, and liquid cooling systems within server racks

Ensure proper organization and tidiness of cables to facilitate maintenance and reduce the risk of damage

Rack Configuration and Deployment :

Assemble and install server racks, ensuring proper alignment and secure mounting of hardware

Configure racks according to design specifications and client requirements, ensuring optimal performance and accessibility

System Integration :

Integrate servers, switches, and other hardware components into the rack environment, ensuring seamless connectivity and functionality

Perform initial setup and testing of equipment to verify proper installation and operation

Documentation and Compliance :

Maintain detailed records of installations, including cable routing diagrams, equipment lists, and configuration settings

Ensure all installations comply with company standards, industry best practices, and safety regulations

Troubleshooting and Maintenance :

Identify and resolve issues related to cabling, connectivity, and hardware installations

Perform routine maintenance and inspections to ensure ongoing reliability and performance of server racks

Collaboration and Coordination :

Work closely with other engineering teams, project managers, and clients to understand requirements and deliver solutions that meet or exceed expectations

Coordinate with third-party contractors and vendors to ensure timely and quality execution of installation projects

Facilitate communication and collaboration between internal groups and external partners to ensure smooth project execution and adherence to timelines

Continuous Improvement :

Stay up-to-date with industry trends, new technologies, and best practices related to rack engineering and cable management

Recommend and implement improvements to processes, tools, and techniques to enhance efficiency and quality

Qualifications :

Associate's or Bachelors degree in Electrical Engineering, Computer Science, Information Technology, or a related field preferred

Minimum of 4 years of experience in rack engineering, data center operations, or a similar role

Proficient in cable installation and management, including network cables (Cat5e, Cat6, etc.), transceivers, power cords, and liquid cooling systems

Strong understanding of server rack configurations, hardware integration, and data center infrastructure

Familiarity with industry standards and best practices for cabling and rack installation

Proven experience coordinating with third-party contractors and internal teams to ensure project success

Excellent verbal and written communication skills to interact effectively with team members, clients, and stakeholders

Strong teamwork skills to collaborate with diverse engineering teams and support cross-functional projects

Ability to diagnose and resolve technical issues related to cabling and hardware installations

Strong analytical skills to assess installation requirements and devise efficient solutions

Meticulous in ensuring accuracy and neatness in cable routing and hardware placement

Commitment to maintaining comprehensive documentation of installations and configurations

Ability to lift and move heavy equipment

Comfortable working in data center environments, which may involve standing for extended periods and working in confined spaces

Certifications such as BICSI, CompTIA Server+, or similar are a plus

Salary Range

$ - $;

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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