Learning Commons Associate

Job Summary

Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons.

The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.

This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.

Primary Duties and Responsibilities General and Working Area Specific Essential Performance Requirements*

General

• Serves as a resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
• Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed

Library

• Serves as a resource for identifying sources of requested information for learning, research, and engagement
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
• Locates materials including databases and electronic resources for students and faculty
• Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design / video editing software, and other related tools
• Provides check-in and check-out services as well as properly shelving library materials
• Assists with maintaining the Library website through content review, creation, and maintenance as assigned

Learning Support

• Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment
• Prepares and delivers workshops, which may include content creation and updating workshop materials
• Partners with faculty for special events in support of classes
• Assists supervisor in the delivery of academic boot camps

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision Works under the general supervision of the assigned campus leader

Performs Other Related Tasks as Required The duties listed are intended only as illustrations of the various types of work that may be performed.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications Level is assigned based on individual qualifications as follow :

• Learning Commons Associate I : High school diploma or equivalent
• Learning Commons Associate II : Associate’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements;

or an equivalent combination of education and experience

Learning Commons Associate Senior : Bachelor’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements;

or an equivalent combination of education and experience

Preferred Qualifications

College education beyond the minimum requirements by level

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services
• Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
• Ability to work using a service orientation by actively looking for ways to help people
• Ability to talk to others to convey information effectively

Physical Demands and Work Environment Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Fingering : Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling
• Hearing 1 : Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound
• Mental Acuity : Ability to make rational decisions through sound logic and deductive processes
• Speaking : Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely
• Talking 1 : Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Visual Acuity 1 : Have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing;

viewing a computer terminal; and / or extensive reading

Work Environment The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually quiet. Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.