The Misfits Media Company is seeking a dedicated and tech-savvy Help Desk Specialist to join our growing team. In this pivotal role, you will be the first point of contact for users needing technical support and assistance.
Your primary responsibilities will include troubleshooting and resolving hardware and software issues, guiding users through problem-solving steps, and ensuring timely and effective solutions.
With a customer-focused attitude, you will develop strong relationships with employees across the organization, ensuring they have the tools and support necessary to work efficiently.
This position provides an exciting opportunity to contribute your technical expertise in a collaborative and innovative environment.
If you enjoy problem-solving and are passionate about technology, we invite you to become a part of The Misfits Media Company as we continue to push the boundaries of excellence in the IT support space.
Responsibilities Provide first-level technical support to users via phone, email, and in-person. Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
Document support requests and maintain accurate records of incidents and resolutions. Install, configure, and maintain software applications and operating systems.
Assist in the onboarding of new employees with IT setup and training. Work collaboratively with the IT team to escalate complex issues as necessary.
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