Computer Support Specialist

Overview

D.A. Davidson Companies is an independent, employee-owned company with more than 80 years of history. We are dedicated to integrity and ethics, delivering outstanding service to clients and each other. We foster a friendly, open and supportive culture that encourages candid communication and productive engagement. We also work to strengthen local communities — giving back is a core value. You can learn more about our culture and impact in our latest annual report.

Summary / Function :

Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within D.A. Davidson. The position will adhere to ITIL principles and be responsible for the resolution and / or escalation of various hardware and software issues, both in-person and remotely.

Responsibilities

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner
• Attain performance goals set by management for resolving incidents and requests
• Be logged into the support queue within defined hours; provide escalation support and satisfactory customer service
• Troubleshoot and assist D.A. Davidson Companies' employees with using their computer and computer peripherals, applications and security credentials
• Evaluate workload and capacity of computers and computer systems to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management
• Assist in the support of business applications (patching, testing, software licensing tracking, installing, upgrading, training, attending meetings, providing end user training, monitoring performance, working with vendor support, budgeting and documentation)
• Assist in the support of computer life-cycle and office technology (patching, imaging, deploying, transferring user profiles, evaluating, securing, training on OS and hardware, maintaining inventory, printer support, vendor coordination, and incident resolution for OS, applications or hardware escalated from the Service Desk)
• Collaborate with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop career goals with progress tracked
• Learn and adhere to D. A. Davidson Companies' policies and procedures; attend trainings; suggest changes to IT procedures to improve productivity and / or reduce costs
• Adhere to and educate users on cybersecurity best practices, including credential management, phishing vigilance, and physical security measures
• Manage time to adhere to SLAs while maintaining service excellence
• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base
• Utilize ITIL best practices
• Use and improve upon existing tools, services, and procedures
• Other duties as assigned

Qualifications

What we offer

Competitive salary plus excellent benefits and perks including :

The potential base pay hiring range for this role is $26.00 - $33.00 per hour. Compensation will be determined on a case-by-case basis considering factors including skills, relevant work experience, and geographic location. This role is eligible to participate in applicable D.A. Davidson variable compensation programs.

D.A. Davidson has been in business for 90 years. As an employee-owned company, our success is driven by high standards of business ethics and the belief that our Associates are our most important asset. We hope you will consider joining us!

At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity. We do not discriminate on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits. Please contact us to request accommodation.

Please answer all questions carefully : incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.

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