ITSM Business Analyst

Bell Soft LLC
TX, United States
Full-time
Quick Apply

Job Role : ITSM Business Analyst

Location : San Antonio,TX (Onsite)

Duration : 6+Months

Role Description : Skillset : ? proficient with ITSM process and Availability Management.

  • Awareness of Site Reliability Engineering (SRE) concepts? Knowledge of AIOPs, added advantage
  • Strong verbal and technical writing skills are a must.

Job Description : ? Assessing event pipeline and remediation completeness and deliver efficacy reports too Provide status and counts

o Detect anomalies with events and alerts

o Track those anomalies to closure? Preparing narratives to support pipeline and remediation results? Preparing documentation for forums, steering groups, committees as it relates to governance (exceptions, extensions, issues, minutes, etc)?

Developing a monitoring process to identify changes to the application environment as it relates to risk ratings and execute adherence practices as applicable?

Developing and managing a playbookunbook and IT Knowledge base usage in suppo Knowledge type? Automated? Hybrid? Manual?

Track Configuration Item (Business Application) and Infrastructure Onboarding into SLO repository (Fortuna)support.? Provide Governance guidance, documentation, and support (advisory assistance, planning, process documentation, stakeholder engagement, basic risk management practices, reporting and tracking support)?

Resources will follow defined ITBS governance procedures for ensuring Configuration Item owners are following IT Standards.

When gaps are identified resources will follow up with CI Class owners and close gaps.

Regards,

Vijay Chaurasia Sr.Technical Recruiter

Bellsoft Technologies Inc.

D : 678-712-7732

E : [email protected]

7 hours ago
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