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Hotel Front Desk Agent

Dolce by Wyndham
Hollywood, FL, US
Full-time

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Must have graduated high school, received a GED or equivalent

Comfortable taking telephone calls and mitigating stressful situations

Working knowledge of Microsoft Office and reservation management systems

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Field customer complaints when necessary

General bookkeeping : ensure all hotel guest account information is accurate and up-to-date

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Communicate with housekeeping to make sure guest rooms are ready

30+ days ago
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