Associate Director of Clinic Operations

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, t he Associate Director of Clinic Operations is responsible for the daily operations of all regional Emerge ortho, orthopedic and pain management clinics.

The ADCO coordinates the strategic operations of clinics and ancillary services by installing a sound management network and delegating key duties appropriately.

A group of managers, supervisors and staff report to the Director, relaying operational matters, necessary, changes, current events, and the status of any assigned projects.

The ADCO collaboratively with other members of management and physicians to optimize all aspects of rendering efficient and profitable services while ensuring excellent patient care the ADCO must maintain accurate knowledge of healthcare regulations mandated by government.

Qualifications and Experience

• 3 years of practice management experience or equivalent combination of education and / or experience
• Bachelor’s degree, preferably in a clinical discipline, business or healthcare management
• Preferred Master’s degree in business, healthcare management, or clinical discipline
• Excellent organizational, communication, and leadership skills
• Ability to multi-task, prioritize and exercise time management
• Ability to analyze and develop business and operational strategies
• Ability to manage a group of skilled personnel
• Strong skills in communicating and interacting with physicians, patients, and staff
• Proficient in documentation, computer systems, electronic health records, and practice management
• Ability to exercise initiative, problem-solving and decision-making to effectively plan, prioritize, and complete projects / tasks in a fast-paced, changing

environment

Responsibilities include but are not limited to :

• Management and oversight of clinic locations
• Collaborates with the executive team to set operational goals that align with EmergeOrtho’s mission, vision, and values
• Responds to major staff and patient concerns promptly
• Meets with department managers on a regular basis to make sur all operations are running smoothly
• Monitors available reports for the purpose of improving operations
• Provides strategic direction for all assigned departments
• Keeps open line of professional communication with managers, assigned staff, and providers
• Utilizes available reporting software to evaluate operations
• Permitting appropriate dissemination of procedures, protocols, and general information throughout the practice
• Interact daily with the Executive Director / Director of Operations regarding current business matters; assist colleagues in administrative projects; provide

operational insight

• Manage and communicates closely with all physician and non-physician leadership and management in effort to optimize operational workflow
• Strive to minimize liability issues and patient complaints
• Develops written protocols for clinical operating procedures
• Gives clear directives to assigned team
• Participates in and may serve as administrative lead / support for committee meetings to offer feedback and facilitate system changes
• Reviews physician schedules periodically to maximize physician efficiency and productivity
• Responsible for OSHA and safety compliance across the region
• Ensures the practice adheres to all applicable regulatory standards
• Ensures clinical personnel are appropriately trained and credentialed
• Ensures all clinic locations comply with all applicable state and federal laws and regulations
• Maintains patient confidentiality, ensures practice complies with HIPAA privacy and confidentiality guidelines established by the practice
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
21 days ago