Advantage Benefits Group is an independent, locally owned employee benefits firm that has been providing comprehensive benefits consulting services to the business community in West Michigan since 1997.
The ideal candidate for the Sr. Medical Account Manager position is someone who has worked in our industry, preferably with groups as opposed to individuals.
Working hours 8 : 30am-5pm Monday-Friday with 3 hours of flex time / week. We currently work 4 days in office and 1 day remote.
Essential Functions
Primary day to day contact to provide account oversight and management
Facilitate medical plan renewal process for large employers; some fully funded, most self-funded; including the marketing, quoting, analysis, benchmarking and presentation materials
Present to clients, primarily responsible for compiling presentations
Manage the implementation of new group / product line implementations and renewals
Provide monthly and / or quarterly plan performance reports
Provide periodic utilization reviews in addition to financial reporting
Update clients on new legislation and regulations
Assist with compliance concerns and compliance reviews
Work closely with other internal departments (Ancillary, Reporting, Employee Navigator) regarding client needs
Assist with client employee meetings
Develop positive working relationships with client and carrier contacts
Participate in conducting Interviews and provide input on hiring decisions
Provide performance feedback on team members
Other duties as assigned
Advise the following processes while guiding Account Coordinator(s) :
Send out and processing proposals from carriers, including analysis of discounts, benefits, networks, etc.
Resolve claim and technical issues for clients and their employees
Assist in preparation of customer quotes by reviewing RFP’s and preparing quote information on spreadsheets
Perform all clerical duties associated with servicing our clients such as filing, updating customer database, and prospect information
Credentials / Experience
- High school diploma or equivalent required, College degree preferred
- 5+ years of professional experience direct industry experience required
- MI Life / Health& Accident Producer License required
Work Environment
Temperature controlled pet friendly office environment with individual cubical-like workspaces; low noise level
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