Field Support Engineer
About the job : Technical Skills :
Technical Skills :
Strong knowledge of desktop / laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure on ticketing tools (Service Now)
Windows system administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
Understanding of active directory, networking
Hardware, operating system & software knowledge
Roles & Responsibilities :
Provides second-line investigation and diagnosis.
- Resolves and closes incidents / service requests as per the procedures & allocated timelines
- Logs relevant incident / service request details as per process in ITSM tool.
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Complies with Quality Health Safety Environment (QHSE) and IT policies
- Liaises with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and / or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination
- Creates / maintain documentation for scope of work
- Special events coverage, meeting room & VCON & voice devices support
- Centralized hardware and Spare part stocking and local site inventory management and asset management
About the client :
A global energy leader ranked in top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas and renewable energy technologies.
Join us in serving this influential partner, where your talents shine. We’re looking for passionate individuals to contribute to their mission.
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