- Providessecond-line investigation and diagnosis.
- Resolvesand closes incidents / service requests as per the procedures & allocatedtimelines
- Logsrelevant incident / service request details as per process in ITSM tool.
- Communicateswith client regarding incident progress
- Ensurestickets are updated at all times until issues are resolved
- Complieswith Quality Health Safety Environment (QHSE) and IT policies
- Liaiseswith clients, IT support groups and 3rd party providers when necessary
- Performsstaging of PCs
- PerformsIMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops,mobile devices, printers, desk phones, meeting room devices etc).
- Conductshardware and software maintenance and support
- Clearand strong customer focus and relationship
- Goodinterpersonal and communication skills
- Flexibilityand ability to prioritize
- Strongknowledge of desktop / laptop hardware
- Goodknowledge of Win 10, Win 11 & MS Office
Onsite Field Support Engineer EUC Lead
Liaiseswith clients, IT support groups and 3rd party providers when necessary. Conductshardware and software maintenance and support. ...
Field Support Engineer
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc. Liaises with clients, IT support groups and 3rd party providers when necessary. Conducts hardware and software maintenance and support. Special events coverage, meeting room & VCON & voice devi...
Lead Electrical Engineer - Houston, TX 100% Onsite
An employer in the Houston, TX area is looking for a Lead Electrical Engineer. Bachelor's Degree in Electrical Engineering. Professional Engineer (PE) License. Experience supporting K-12, higher education, healthcare and industrial facilities projects. ...
Cherne -EPC Lead Electrical Field Engineer-Lenexa, KS 1
As an EPC Electrical Field Engineer, you will be the primary electrical engineering lead on the EPC project, you will be expected to be a job-site leader in health and safety, ensuring quality of reporting and workmanship, and that all electrical field engineering work is completed in a professional...
Field Sales Support Systems Engineer - Level 3
Must have logistics support experience; experience in contractor support roles and responsibilities as it relates to in-house & on-site field support/service. This position requires a multi-discipline Mission Systems Engineering to perform problem analysis & disposition and in-house technical suppor...
Cherne -EPC Lead Electrical Field Engineer-Lenexa, KS 1
As an EPC Electrical Field Engineer, you will be the primary electrical engineering lead on the EPC project, you will be expected to be a job-site leader in health and safety, ensuring quality of reporting and workmanship, and that all electrical field engineering work is completed in a professional...
Onsite Support Lead
Provide leadership/support to ensureprojects are staffed appropriately and timelines are met * Manage staff ofengineers including effective on-call scheduling, performance coaching as wellas the creation of personal development plans identifying opportunities forimprovement to insure business needs ...
Lead Field Engineer - Controls Dallas Fort Worth
As a Lead Field Engineer, you will be crucial to ALC’s business through the field commissioning of building automation systems created specifically for each individual customer. You will work to solve complex problems, lead in training of less experienced Field Engineers, and serve as a contact in t...
Cherne -EPC Lead Electrical Field Engineer-Lenexa, KS 1
As an EPC Electrical Field Engineer, you will be the primary electrical engineering lead on the EPC project, you will be expected to be a job-site leader in health and safety, ensuring quality of reporting and workmanship, and that all electrical field engineering work is completed in a professional...
Lead Field Service Engineer - Power Systems
As the Lead Field Service Engineer you will provide technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support, and remote troubleshooting. The Lead Field Service Engineer – Power Systems will perform a wide range of engineering tasks and e...