HCS Program Coordinator/Case Manager

We are seeking a full time HCS Program Coordinator / Case Manager for our HCS Department

BASIC FUNCTION :

Conducts analysis and assessment of HCS programs, processes and outcomes utilizing quantitative tools and methods to identify performance issues and interventions to be utilized throughout HCS.

Develops, analyzes and manages Health Care Services (HCS) department outcome projects to ensure contractual compliance is maintained.

Produces outcome and program reports and makes recommendations for improvement. Develops and maintains department Quality Improvement Projects.

Key Responsibility Areas :

Provides project support to the directors of HCS programs with the development, implementation, and monitoring of department projects.

Provides project support to the directors of HCS programs with the development, implementation, and monitoring of department projects.

Assesses efficiency of current department processes and provides recommendations regarding process improvement opportunities.

Monitors program outcomes quarterly including, but not limited to, Case Management, Disease Management, etc. Validates data, and creates reports to demonstrate HCS program impact to HCS leadership and external stakeholders.

Writes and produces professional quality internal and external position papers, reports and plans. Produces, validates, and delivers accurate monthly dashboards containing HCS program data and ad hoc reports.

Develops and delivers in-services and presentations as needed.

Serves as the point of contact for the HCS department to coordinate efforts such as development of reports, data validation and quality assurance, and improvements to the medical management system.

Participates in internal committees as related to outcome integration.

Conducts research on industry best practices related to program implementation and monitoring to guide department strategies and initiatives.

Designs and conducts new quality studies, coordinates the study with Clinical Quality Management staff and other program staff, continually maintains at least two Quality Improvement Projects (QIPs) for each area assigned, and presents monthly QIP updates at the HCS study committee and staff meetings

Working Conditions :

Works within a standard office environment, with some travel required

Extensive computer work with long periods of sitting

Requirements

QUALIFICATIONS

Education & Experience : Required

Bachelor degree in Social Work, Health Care Administration, Public Health, Business, Statistics, or related field

3+ years experience in HCS program development, evaluation, and reporting

2+ years experience with data management, statistical analysis, report design and presentation

Preferred

Masters degree in Social Work, Health Care Administration, Public Health, Business, or Statistics

Experience with project management, research, program development and evaluation, reporting, business and operational planning, and process improvement

Knowledge & Skills :

Technical : Proficient in Excel, Word, PowerPoint and Visio; Expertise in preparing written communications and presentations;

Knowledge of performance measurement and quality improvement tools and disease management concepts

Problem Solving / Analysis : Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues

Communication / People Skills : Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles;

Listen critically; Collaborate

Multi-Tasking / Time Management : Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment

Information Management : Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions

Organizational Skills : Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented

Coping / Flexibility : Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach

Computer Literacy : Ability to function in a multi-system Microsoft environment using Word, Outlook, the Internet, and department software applications

Benefits

• Medical & Dental & Vision and Prescription
• Paid Vacation / Holiday / Sick Time
• 1-3 days bereavement leave for immediate family
• Long / Short Term Disability plans
• Promotions & Annual merit increases depending on performance
30+ days ago