Intake Specialist

Job Description

Job Description

Description :

ABOUT JVS SOCAL & AJCC

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment.

JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California. Join us in helping change lives together!

Job seekers and businesses alike can access a comprehensive range of employment services at no cost, from training opportunities and placement assistance to candidate recruitment, at the America’s Job Centers of California, operated by JVS SoCal.

DESCRIPTION

Intake Specialists perform intake, eligibility and initial assessments, provide labor market information, provide Comprehensive AJCC and partner system navigation information, and conduct informational workshops and other similar basic career services.

KEY RESPONSIBILITIES

• Meets and greets customers, identifies customer needs and expectations and directs customers to next steps.
• Provides information regarding all services including accessibility, referrals, and processes.
• Answers telephone, takes messages, distributes messages and transfers calls to appropriate staff.
• Coordinates and plans for assessing suitability and eligibility for job seekers interested in receiving services.
• Facilitates individual and group intake and information sessions for job seekers on a regular schedule at the center and coordinates offsite and specialty intake sessions for events.
• Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them.
• Answers questions, responds to customer inquiries, and follows up as appropriate.
• Tracks enrollments and reports information to colleagues and management.
• Reviews right to work documentation and verifies information prior to submitting.
• Utilizes CalJOBS as an application tool to enroll participants into the WIOA program.
• Utilizes Microsoft Office tools and web-based database to pull reports and communicate performance.
• With support of the Career Coach team, responsible for the timely submission, tracking and onboarding of new customer information with follow-up and case notes as needed.
• Work as part of a team and make independent decisions regarding client needs.
• Other support duties as assigned in that there will be significant cross training for other tasks.
• The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position;

they do not purport to describe all functions of the position. Employees may be assigned other duties and the essential functions of the position may change or be changed as necessary.

Requirements :

• Previous experience working in direct customer service with the ability to manage a diverse client population with varied barriers toward employment required.
• Must know how to take initiative to research information for staff and for job seeker clients.
• Have strong interviewing skills to make initial client needs assessments for appropriate referrals.
• Bilingual in Spanish or other community-based language preferred but not required.
• AA degree in business, social work, or other related fields (may be substituted for experience).
• Timeliness and attention to detail are essential and knowledge of WIOA common measures and requirements are desirable.
• Must have initiative and at the same time be able to work as part of a team.
• Proficient in Microsoft office products including Word and Excel.
• Must be friendly and willing to work flexible hours to meet objectives and goals.

PHYSICAL DEMANDS

• While performing the essential functions of this job, the incumbent must be able to do the following : stand for extended periods;
• sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials;

pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus.

Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

Will work in an office environment, travel to employer and client work sites. May be required to work some evenings and an occasional weekend day.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made.