Production Support Analyst

VirtualVocations
Saint Charles, Missouri, United States
Full-time

A company is looking for a Production Support Analyst to provide customer service and technical support for their product suite.

Key ResponsibilitiesAssist in intake, triage, and resolution of support ticketsProvide detailed Root Cause Analysis for data and application-related issuesCollaborate with Product and Engineering teams to advocate for resolution of production bugs and feature enhancementsRequired Qualifications3-5 years of experience as a technical, data, or support analyst / engineerHigh proficiency in SQL and data analysisUnderstanding of Kanban / Scrum / Agile processesExperience with AWS cloud infrastructure and related toolsKnowledge of HIPAA and experience in a secure data systems environment

16 days ago
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