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Operational Excellence Manager

Operational Excellence Manager

EdgeCore Digital InfrastructureSanta Clara, CA, US
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This is an exciting opportunity to drive transformational change by standardizing and optimizing core operations across EdgeCore's portfolio of data centers. The Operational Excellence Manager won't just be managing processes; they will be a key architect in developing, standardizing, and implementing policies within a robust operational framework, directly enhancing the safety, reliability, and efficiency of our core infrastructure. The ideal candidate will leverage data-driven insights and leadership to unify our maintenance, training, procedural, and incident response protocols, ultimately achieving a proactive operational posture and a culture of continuous improvement.

  • Policy development and expansion : identify gaps in existing operational policies and lead the creation of new, standardized policies for ancillary and support functions.
  • Assist in the standardization of maintenance planning, tracking, and execution across multiple facilities to ensure efficiency and consistency.
  • Contribute to the ongoing design and implementation of the training program to enhance employee proficiency and leadership development.
  • Drive adoption of best practices for writing and executing MOPs, SOPs, and EOPs.
  • Lead the standardization of incident response, recovery, and reporting, driving root cause analysis.
  • Develop and report on key metrics and KPIs to measure program success and influence strategic decisions.
  • Champion data-backed solutions to support continuous operational improvement.
  • Collaborate with site leads and operations teams to ensure seamless policy implementation.
  • Mentor and guide operations staff to foster a culture of excellence.
  • Ensure all operational practices meet or exceed industry standards for safety, quality, and regulatory compliance.

Your Experience and Qualifications

  • Bachelor's degree in Mechanical or Electrical Engineering, Operations Management, Critical Infrastructure, or a related field, or equivalent experience.
  • At least 5 years of experience in data center engineering, design, or operations, with exposure to multi-site facility management.
  • Proven experience in policy development, process standardization, and operational improvement, including SOPs, MOPs, EOPs.
  • Proven leadership ability, with a record of influencing and educating both technical and non-technical teams.
  • Exceptional communication and writing skills, with meticulous attention to detail and the ability to convey complex information in a clear and engaging manner for cross-functional teams.
  • Knowledge of industry standards, safety, quality, and regulatory compliance relevant to data centers.
  • High level of discretion, confidentiality, and sound judgment when managing sensitive matters.
  • Strong ability to thrive in a fast-paced environment, managing multiple projects under pressure while maintaining focus and urgency.
  • Strategic thinker with a proactive approach and a strong sense of ownership in decision-making.
  • Demonstrated dedication to operational excellence, accountability, and consistent follow-through.
  • Flexibility to travel 25-50% as needed, adapting to evolving business requirements.

    • What We Offer

  • This is a full-time salaried position, including equity compensation and a performance-based annual bonus.
  • This role requires in-office presence four days per week.
  • We will also consider qualified candidates in the Reno, NV area for this role.
  • Base salary range is $160,000-190,000 depending on experience.
  • Medical, dental & vision insurance coverage
  • Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
  • 120 hours of paid time off annually, plus 11 paid holidays
  • 401(k) retirement savings plan with a company contribution
  • Company-paid life and disability insurance
  • Company sponsored employee assistance and discount programs
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    Operational Excellence Manager • Santa Clara, CA, US

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